.svg)
.svg)
.svg)
.svg)
Business Travel
In the demanding business travel ecosystem, the quality of customer relationships is a key driver of loyalty and performance.
Chez HDB, we support hotels and business travel players in managing their interactions with corporate travelers and distribution partners.
From the reservation request to assistance during the stay, to post-stay follow-up, our teams manage your exchanges on all channels (telephone, email, chat, OTA, GDS) and in several languages, to guarantee responsiveness, consistency of service and satisfaction of business travelers.
HDB Solutions is the team behind the scenes of travel professionals. Alongside brands that create unforgettable experiences, we ensure every interaction, every message, every request.
Together, let's transform waiting into welcome, service into memory, relationships into loyalty.
Nos services pour les
Business Travel
Relation client
In business travel, the quality of exchanges with travelers and corporate clients is decisive.
HDB supports business travel players in the daily management of their interactions with business travelers, executive assistants and travel managers.
Our teams ensure a fast and professional processing of requests in order to guarantee a smooth experience that complies with corporate travel standards.
Nos Services pour votre Relation client :
Expérience omnicanale
Business travelers expect quick responses regardless of the channel used.
HDB allows business travel players to centralize and effectively manage requests from telephone, email, messaging or professional booking platforms. This organization guarantees consistent care and continuity of service at each stage of the passenger journey.
Nos Services pour votre Expérience omnicanale :
Conversion
In business travel, the speed of response and the quality of the processing of requests play a decisive role in the transformation of business opportunities.
HDB supports business travel players in the management of incoming requests, the qualification of business needs and the follow-up of corporate prospects.
Our teams contribute to transforming requests for information or availability into confirmed bookings and active customer accounts.
Nos Services pour votre Conversion :
.jpeg)
Support
The solutions and platforms used in business travel require reliable support to ensure smooth use by internal teams and partners.
HDB offers a support system combining human assistance, management of technical requests and automation or artificial intelligence tools. This approach makes it possible to deal with requests efficiently, to streamline the use of tools and to ensure continuity of service for users.
Nos Services pour votre Support :
Corporate
Respond quickly to business travellers' requests
In business travel, a reservation or information request often requires an immediate response. Business travelers, executive assistants or travel managers expect quick and reliable answers.
The HDB teams take care of these requests on a daily basis: checking availability, information on the conditions of stay or assistance in confirming a reservation.
Agility
Managing unexpected events and last-minute adjustments
Business trips change frequently: a delayed flight, a late arrival, an extension of stay or a modification of a reservation.
The HDB teams manage these requests in order to support travelers and secure their stay. This support helps maintain a smooth experience even when plans change.
TMC
Facilitate exchanges with agencies and TMCs
A large part of corporate bookings go through specialized agencies and Travel Management Companies.
HDB takes care of exchanges with these partners in order to quickly process their requests: confirmations, changes in files or specific requests for their business customers. This coordination facilitates the work of agencies while ensuring effective follow-up of reservations.
Travel
Ensuring a reliable interlocutor for client companies
Companies and travel managers need an available contact person to manage their requests related to business trips.
The HDB teams fulfill this role by processing requests for information, supporting reservations and monitoring exchanges with corporate accounts.
This presence contributes to strengthening the quality of service and the relationship with business customers.
Workflow
Nous travaillons
avec vos outils.
Guest Inbox s’intègre directement avec les outils de commercialisation dédiés au secteur du tourisme pour garantir une expérience fluide et efficace.
Nos commerciaux, habitués à ces solutions,les utilisent au quotidien pour accompagner vos clients avec expertise et réactivité.
_Logo.svg.png){kind=logo}
.svg)
.svg)
.svg)