Automation & Augmented Intelligence

In the tourism industry, volumes are exploding... but margins are not.  To remain responsive and scalable, you need to automate without dehumanizing: that's where HDB comes in. 

‍

We build, operate and supervise automated processes in your business tools, with human recovery on demand and a field knowledge of your challenges.

HDB Solutions is the team behind the scenes of travel professionals. Alongside brands that create unforgettable experiences, we ensure every interaction, every message, every request.
‍
Together, let's transform waiting into welcome, service into memory, relationships into loyalty.

Garanties HDB

Tous les bénéfices d'un partenaire privilégié.

Targeted automation of low value-added responses

Permanent human supervision to guarantee quality

Expertise in automation tools dedicated to travel

Measurable time savings, productivity and customer satisfaction

Étapes-clé

The Key Steps

Identifying a Repetitive Process

E.g.: reconciliation of payments, availability update, post-quotation reminder, follow-up of incomplete requests.

Designing the Script or Rule with You

Our teams document the need, validate the scope, then deploy an automated routine (via RPA or API).

Execution & supervision

The process is ongoing. In case of anomaly (error, missing data...), immediate manual recovery.

Reporting & improvement

We track success rates, exceptions, and optimize on a loop.

Workflow

RPA, scripting & business automation

We analyze your flows and automate the most expensive tasks: extracting reports, sending documents, assigning tickets, consolidating multi-source data (CRM, GDS, Excel, Excel, Excel, API...). 

‍

The scripts are documented, editable, and supervised by our teams.

Obtenez une démo

Control

Human Supervision & Manual Relay

Automation should never be synonymous with dehumanization. 

When an automated task fails, an HDB agent immediately regains control: context analysis, decision, input, or correction. 

‍

No sensitive data or strategic action is left unchecked.

KPIs

Performance monitoring & continuous improvement

We measure processing times, failure rates, automated volumes. 

‍

These indicators feed your operational efficiency KPIs and allow us to continuously optimize processes.

Découvrir comment ça marche

Integration

Integration into your TravelTech tools

Our automation interfaces with PMS, extranets, CRMs, ticketing tools, channel managers... 

‍

No need to create an additional tool: we intervene in your existing environment with your protocols and access roles.

Partagez-nous votre projet

Workflow

Nous travaillons
avec vos outils.

Guest Inbox s’intègre directement avec les outils de commercialisation dédiés au secteur du tourisme pour garantir une expérience fluide et efficace.

Nos commerciaux, habitués à ces solutions,les utilisent au quotidien pour accompagner vos clients avec expertise et réactivité.