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Refunds & Financial Management
Refunds, credits, simple disputes or commercial actions: sensitive, difficult subjects, and keys to customer satisfaction.
HDB takes care of their treatment with rigor and empathy, in your tools, according to your rules, and without burdening your internal teams.
HDB Solutions is the team behind the scenes of travel professionals. Alongside brands that create unforgettable experiences, we ensure every interaction, every message, every request.
Together, let's transform waiting into welcome, service into memory, relationships into loyalty.
Garanties HDB
Tous les bénéfices d'un partenaire privilégié.
Consistent treatment in accordance with your internal procedures
Multi-channel request management
Full or partial delegation of workload
Transparent and auditable operational monitoring
Étapes-clé
The Key Steps
The Customer Cancels or Encounters an Incident
The refund request may result from a change, a no-show, a delay, or a simple dispute.
He contacts your customer service
By phone, email or email, sometimes under pressure.
HDB Takes Care of the File
We check the validity of the request, the applicable conditions and the necessary documentation.
The customer receives a clear answer
Credit note, partial refund, justified rejection or commercial gesture according to your procedures.
The transaction is traced in your tools
CRM, ERP, accounting tools: everything is up to date, with no burden for your teams.
Management
A Precise Analysis of Requests
Our teams don't just execute on-chain refunds.
They analyze each file according to your pricing policies, cancellation conditions, declared reasons and types of services.
Whether it is a cancelled flight, a hotel no-show or a service not delivered (transfer, excursion, luggage), we provide an adapted, well-reasoned and compliant response.
Your challenges, our teams
Strict application of your rules
We master frequent use cases: cancellation by the customer or operator, interruption of stay, double payment, OTA dispute...
Each action respects your terms and conditions, your penalty grids, and your commercial practices, with systematic documentation and up-to-date history.
Data
Complete management & usable data
You have access to structured reporting: number of requests, types of reasons, committed amounts, resolution rate, average deadlines.
This data feeds your marketing, commercial or operational decisions, and reinforces your overall management of the customer experience.
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Workflow
Nous travaillons
avec vos outils.
Guest Inbox s’intègre directement avec les outils de commercialisation dédiés au secteur du tourisme pour garantir une expérience fluide et efficace.
Nos commerciaux, habitués à ces solutions,les utilisent au quotidien pour accompagner vos clients avec expertise et réactivité.
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