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Tailor-made service
Some operations do not fit into any standard framework: complex back-office tasks, specific digital projects or exploratory activities.
HDB supports companies used to outsource as well as those who want to start up. We work both on existing devices to be optimized and on new projects to be designed and operated, by defining the right processes, the right tools and the right performance indicators.
HDB Solutions is the team behind the scenes of travel professionals. Alongside brands that create unforgettable experiences, we ensure every interaction, every message, every request.
Together, let's transform waiting into welcome, service into memory, relationships into loyalty.
Garanties HDB
Tous les bénéfices d'un partenaire privilégié.
SLAs defined to drive performance
Technology agnostic, without tool constraints
Operational agility and iterative approach
Business expertise on complex projects
Étapes-clé
The Key Steps
Project qualification
We analyze the nature of the mission: volume, complexity, technical level and outsourcing potential.
Service design
Definition of processes, roles, tools and performance indicators.
Operational Calibration
Sizing teams and setting up a test phase to adjust flows and productivity.
Management and quality
Continuous monitoring with evaluation grids, quality control and adjustment of objectives.
Project Governance
Monthly operational and strategic committees every six months to develop the system.
Outsourcing
A service designed for unique needs
Some operations do not fall under traditional customer service: back-office tasks, complex moderation, data migration, content production, or management of specific digital operations.
HDB supports brands that wish to outsource these missions while maintaining a high level of control and quality. Each device is tailor-made according to the volume, the level of technicality and the business objectives of the project.
Conception
Structure before operating
The success of an outsourced project is based on a good initial design.
HDB starts by analyzing flows, volumes, and interactions between teams. We then design a complete process: processing steps, quality controls, roles of agents and team leaders, possible validation by the customer.
This structure makes it possible to secure production and to guarantee the conformity of the deliverables.
KPIs
Data-driven operations
Each project is defined around clear indicators: processing time, productivity level, compliance or deadlines.
These SLAs make it possible to manage the activity over time and to adjust the resources according to the observed results. Weekly quality reviews and regular steering committees make it possible to quickly identify possible optimizations.
Expertise
An agile and scalable approach
A tailor-made project often evolves over time. HDB favors an iterative approach that allows the size of teams, processes and tools to be adjusted as real volumes become more precise.
This agility makes it possible to secure quality while optimizing costs. Our operational and technological expertise also allows us to recommend the most appropriate tools when necessary.
Workflow
Nous travaillons
avec vos outils.
Guest Inbox s’intègre directement avec les outils de commercialisation dédiés au secteur du tourisme pour garantir une expérience fluide et efficace.
Nos commerciaux, habitués à ces solutions,les utilisent au quotidien pour accompagner vos clients avec expertise et réactivité.
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