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Conversion & additional sales
Every visit to your site, every incoming call or message is an opportunity. It is still necessary to answer them at the right time, with the right arguments.
HDB activates an outsourced sales force for you, trained in your offers, tools and brand discourse. Our agents support undecided travelers, process incoming requests in real time, and offer targeted additional sales.
HDB Solutions is the team behind the scenes of travel professionals. Alongside brands that create unforgettable experiences, we ensure every interaction, every message, every request.
Together, let's transform waiting into welcome, service into memory, relationships into loyalty.
Garanties HDB
Tous les bénéfices d'un partenaire privilégié.
Immediate conversion of incoming leads
Upsell and Cross-Sell Integrated into Customer Exchanges
Teams trained in sales in the tourism sector
Monitoring sales generated and measuring ROI
Étapes-clé
The Key Steps
A trip visits your site or platforms
He is hesitant to book a flight, a room, a cruise or a stay.
Making contact
He has a question by Chat, Email or Phone about the offer, the rate or a specific condition.
Response from HDB Teams in Less Than 34 Seconds
A qualified agent reassures, informs, and values direct bookings.
Additional Sales Proposal
Once the need is identified, he offers an upgrade, spa, spa, spa, spa, luggage, insurance, options: the right product, at the right time.
Confirmed reservation
The customer books via your direct channel, with an optimized basket.
Expertise
A Sales Force Trained in Your Offers
Our agents don't just answer generic questions.
They know the types of cabins, price classes, accommodations, accommodations, accommodations, accommodations, accommodations, accommodations, accommodations, cancellation policies, board options (BB, half-board, all inclusive), or even the constraints of length of stay, multi-establishment cross-availability or dynamic rates.
Each advisor is briefed according to your positioning (premium, low-cost, all-inclusive, long-distance, urban...) and adapts his speech to your targets.
Conversion
Direct conversion, optimized by channel
We capture value where it is: your direct channels (site, phone, chat, WhatsApp).
Our agents respond within 30 to 40 seconds, remove objections, and value direct bookings (flexible conditions, exclusive advantages, loyalty programs).
On OTA or intermediate platform, we reinforce conversion with differentiating elements (partner offers, enriched content, controlled reviews, etc.).
Upsell
Upsell & contextualized additional sales
Cabin or room upgrade, additional luggage, seat selection, seat selection, seat selection, seat selection, à la carte excursions, room upgrade, transfer service, late check-out, cancellation insurance: we only offer what makes sense.
Each recommendation is based on initial demand, customer segmentation (family, solo, couple, senior), seasonality or stage of the journey (pre-departure, imminent arrival, relaunch of abandoned cart).
KPIs
Transactional follow-up & integrated management
We operate directly in your booking engines, extranets, CRM or distribution tools (GDS, PMS, DCS, channel manager...).
Sales are traced, histories consolidated, and data exported into your business dashboards: conversion rate by channel, average basket, converted reminder rate, additional products by customer type or by institution/unit.
Workflow
Nous travaillons
avec vos outils.
Guest Inbox s’intègre directement avec les outils de commercialisation dédiés au secteur du tourisme pour garantir une expérience fluide et efficace.
Nos commerciaux, habitués à ces solutions,les utilisent au quotidien pour accompagner vos clients avec expertise et réactivité.
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