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Distributor
Between quotes, complex bookings and peaks in activity, distributors are in constant tension.
HDB takes care of your customer relationship and your back office tasks without ever altering your expertise or your customer proximity.
Our teams integrate with your tools, respect your TO processes and speak the language of your advisors.
HDB Solutions is the team behind the scenes of travel professionals. Alongside brands that create unforgettable experiences, we ensure every interaction, every message, every request.
Together, let's transform waiting into welcome, service into memory, relationships into loyalty.
Nos services pour les
Distributor
Relation client
In a context where responsiveness and reliability are essential, customer relationship management is a strategic challenge for distributors.
At HDB Solutions, we support distributors in the management of files and reservations, with teams trained in your tools and processes to guarantee precision, follow-up and quality of service.
We also insure the support before and during the trip : modifications, specific requests, unforeseen events, real-time assistance. The objective is simple: to relieve your teams while securing the traveller experience.
Finally, we take care of the refunds and financial management, with rigorous treatment, in accordance with your internal policies and regulatory requirements.
The result: smooth operations, teams focused on business development and a controlled customer relationship at each stage of the journey.
Nos Services pour votre Relation client :
Expérience omnicanale
Today, the travel experience is no longer limited to the point of sale. It starts online, continues on mobile, by email, on social networks, and extends well after the return.
At HDB Solutions, we help distributors structure a consistent and efficient omnichannel experience.
We insure the continuous updating of your content and inventories (offers, availability, practical information), in order to guarantee reliable and synchronized communication across all your channels.
We strengthen your digital experience thanks to smooth journeys, quick responses, and personalized interactions. At the same time, we are activating levers of digital marketing to generate qualified traffic and support your sales.
Finally, we manage your online reputation with structured follow-up of opinions and proactive management of responses, to protect your image and strengthen trust.
Objective: connect your channels, harmonize your messages and transform each point of contact into an opportunity for engagement and performance.
Nos Services pour votre Expérience omnicanale :
Conversion
In an ultra-competitive market, every incoming request is a business opportunity that should not be missed.
At HDB Solutions, we support distributors on all levers of lead generation, conversion and upsell.
We are setting up systems for generation of qualified leads (human chat, optimized forms, targeted campaigns), then we ensure the conversion of prospects thanks to a fast, personalized and performance-oriented treatment.
Our teams also activate strategies forUpsell adapted to your offers: additional options, insurance, extensions of stay, additional experiences... always offered at the right moment in the customer journey.
The result: more sales, an optimized average basket and a structured commercial approach, driven by data and aligned with your growth goals.
Nos Services pour votre Conversion :
Support
In a constantly evolving digital ecosystem, the performance of a distributor is also based on the solidity of its technological infrastructure.
At HDB Solutions, we support you with services of technological support and optimization adapted to your business challenges.
We deploy solutions ofautomation and AI to streamline the processing of requests, qualify contacts and reduce tasks with low added value while maintaining human supervision to guarantee the quality of service.
We also insure the helpdesk of your tools on a daily basis and support you inintegration of your technological solutions (CRM, reservation tools, marketing platforms, chat, etc.), in order to guarantee interconnection, stability and performance.
Objective: reliable infrastructure, tools that are perfectly aligned with your processes and technology that is truly at the service of your growth.
Nos Services pour votre Support :
Fluidity
Seamless management of complex cases
Between multiple providers, GDS, B2B platforms and last-minute requests, your advisors do not always have time to absorb everything.
HDB takes care of the customer relationship throughout or part of the traveller journey: modifications, options, missing documents, after-sales service.
Our agents know your processes, your TO partners and the uses of the business, for a frictionless treatment.
Flexibility
A soft reinforcement in high season
Sales periods, early bookings, the return of trade shows or extended weekends: peak activity is predictable but always critical. HDB helps you scale your customer service without recruiting: we take over at the front and back office with ready-to-use teams, operational from D+15.
Integration
Controlled multichannel, with your tools
We intervene via telephone, email, form, or chat, in white label, in your usual tools (Kélio, Orchestra, Gestour, homemade CRM, etc.).
Each file is traced, each exchange aligned with your speeches, each passenger accompanied in their language, with constant quality.
Expertise
Tourism expertise for your distributor
Our agents speak the same language as your teams: no-show cancellations, unpublished BP, unreceived vouchers, fuel surcharges, etc.
We create personalized knowledge bases, adapted to your types of customers (corporate, groups, premium, young people...), and disseminate your best relational practices in each interaction.
Loyalty
After-sales support & loyalty
Extending the experience after the trip, managing complaints with empathy, encouraging rebookings or collecting feedback: these are all moments when HDB acts to increase customer satisfaction.
We bring a real “relational plus” to your service, while reducing the burden on your internal teams.
Workflow
Nous travaillons
avec vos outils.
Guest Inbox s’intègre directement avec les outils de commercialisation dédiés au secteur du tourisme pour garantir une expérience fluide et efficace.
Nos commerciaux, habitués à ces solutions,les utilisent au quotidien pour accompagner vos clients avec expertise et réactivité.
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