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Hotel news that should not be missed this week! (22.10.21)
Interview: Dominique Michaud, director of Castel Clara
✨ What new innovations have been implemented at the Hotel Restaurant Castel Clara of the Centaurus Hospitality Management group?
🏰 What are the plans for the future of the hotel?
👉 Dominique Michaud, director of Castel Clara, gives us in this interview his answers and his vision for the future after this period of crisis linked to COVID.
How did Best Western integrate artificial intelligence into its customer relationship?
3 years ago, Best Western decided to automate part of its customer relationship by integrating artificial intelligence. Since then, an entire family of bots has been integrated into the pre-stay customer journey to reduce friction points. Read the article
The City of Paris is suing Booking
After attacking the giant of furnished tourist accommodation, Airbnb, the City of Paris is now interested in the hotel reservation center Booking.com BV for a data transmission problem. Read the article
Travel: what will be the main trends of 2022?
Making up for lost time due to the pandemic even if it means dealing with the unexpected: according to the study conducted by Booking, travelers are obviously eager to pack their bags again.
Holidays: All Saints' Day succeeds in the hotel industry
The All Saints' Day vacation, which is just around the corner, should serve as a catch-up for many families whom Covid had discouraged from traveling until then. 36% of French people plan to leave, compared to 26% last year. Read the article
Radisson Hotel Group becomes the first hotel group in the world to offer carbon negative meetings
Radisson Hotel Group is proud to be the first hotel group in the world to ensure that all meetings and events in the more than 400 hotels in its EMEA (Europe, Middle East and Africa) portfolio can be carbon negative. For each event taking place at its participating hotels, Radisson Hotel Group will offset the carbon footprint twice, to ensure that each meeting has a positive impact on the environment Read the article
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